ORDER SUPPORT

Order lookup

Enter the order number and delivery email to view payment status, processing progress, and ordered products.

Information is displayed only when the order number and email address match. We do not disclose addresses or payment data.

Order information will appear here

Find your order number in the confirmation email or the Orders section of your account.

Privacy

Do not display billing addresses or allow order lookup by order number alone.

Instant updates

The status is retrieved directly from WooCommerce when you perform the lookup.

Support when needed

If payment is complete but the product has not arrived, send the order number to support.